Terms & Conditions
Alpha Movers Terms & Conditions
REMOVAL and INSURANCE Terms and Conditions
Terms & Conditions under which all work carried out by Alpha Movers Pty Ltd is
covered.
These conditions explain your rights, obligations, and responsibilities and those
of Alpha Movers Pty Ltd for removal, storage and insurance services.
Where these conditions use the word ‘you’ or ‘your’ it means you as the removal customer.
The terms ‘we’, ‘us’, ‘our/s’ refers to Alpha Movers Pty Ltd . It is your obligation to ensure
these terms and conditions have been read and understood as ALL work carried out by Alpha
Movers Pty Ltd is subject to these terms and conditions.
1. Quotation
The quotation is provided FREE of any charges and you are under NO OBLIGATION to accept.
The removal quotation issued by Alpha Movers Pty Ltd (“the quotation”) is a fixed price. Unless
otherwise stated on its face, it does not include insurance, VAT, customs duties and inspections
or any other fees payable to government bodies.
(a) You do not accept the quotation in writing within 28 days, providing at the time of
acceptance a firm removal date which Alpha Movers Pty Ltd agrees in writing.
(b) By reason of your delay, the removal is not carried out or completed within three months of
the date of acceptance of the quotation.
(c) Alpha Movers Pty Ltd costs increase because of currency fluctuations, changes in taxation,
freight charges and diesel/fuel prices for reasons beyond our control.
(d) The work is carried out on a Saturday, Sunday or Public Holiday at your request.
(e) Alpha Movers Pty Ltd has to collect or deliver goods from/to above the ground and first
floor of a property.
(f) Alpha Movers Pty Ltd supply any additional services not include or requested to be included i
n the quotation, including moving or storing extra goods (these conditions will apply to such
work in any event).
(g) The stairs, lifts or doorways at the property are inadequate for free movement of the goods
without the need for mechanical equipment or structural alteration, or the approach, road or
drive to the property is unsuitable for Alpha Movers Pty Ltd’ vehicles and/or containers to get
to and load and/or unload within 20 metres of the doorway, and as a result Alpha Movers Pty
Ltd have to carry out extra work not included within the quotation.
(h) Any parking or other fees or charges that have to be paid by Alpha Movers Pty Ltd in order
to carry out the removal services on your behalf.
(i) There are delays or events outside Alpha Movers Pty Ltd’ reasonable control.
(j) Items to be lifted/carried/loaded/moved require more than 4 men to be
lifted/carried/loaded/moved.
2. Work Not Included in the Quotation
Unless agreed by Alpha Movers Pty Ltd, i n writing, they will not, as part of the quoted removal
services:
(a) Dismantle or assemble unit or system furniture, fitments or fittings.
(b) Disconnect or reconnect appliances, fixtures, fittings or equipment.
(c) Take up or lay fitted floor coverings.
(d) Move storage heaters, unless they are dismantled.
(e) Move it ems from a loft or cellar, unless properly lit, and floored and safe access is provided.
(f) Move or store any items excluded under clause 4 of these conditions.
Alpha Movers Pty Ltd staff will not be authorised or qualified to carry out such
work. It is recommended that a properly qualified person is separately
employed by you to carry out these services, if required.
3. Your Responsibility
It will be your sole responsibility to:
(a) Declare to Alpha Movers Pty Ltd the val ue of the goods being removed and/or stored.
(b) If any insurance cover offered by Alpha Movers Pty Ltd in the quotation is not accepted (and
paid for in advance of the start of the removal), arrange adequate insurance cover for the
goods submitted for removal, and/or storage, against all insurable risks.
(c) Obtain at your own expense, all documents, permits, licences, and/or customs documents
necessary for the removal to be completed.
(d) Be present or represented throughout the removal.
(e) Take all reasonable steps to ensure that nothing that should be removed is left behind and
nothing is taken away in error.
(f) Arrange proper protection for goods left in unoccupied or unattended premises, or where
other people such as (but not limited to) tenants or workmen are, or will be present.
(g) Prepare and properly stabilise all appliances or electronic equipment prior to their removal.
(h) Empty, properly defrost and clean refrigerators and deep freezers. Alpha Movers Pty Ltd are
not responsible for the contents of this equipment.
(i) Provide Alpha Movers Pty Ltd with a contact address for correspondence during removal,
and/or storage of goods. Alpha Movers Pty Ltd will not be liable for any loss or damage, costs or
additional charges that may arise from any of these matters.
4. Ownership of the goods
By entering into this contract, you declare that:
(a) The goods to be removed and/or stored are your own property, or
(b) The person(s) who own or have an interest in them, have given you authority to make this
contract, and have been made aware of these conditions. You will meet any claim for damages
and/or costs against Alpha Movers Pty Ltd if these declarations are not true.
5. Charges if you postpone or cancel the removal
If you postpone or cancel this contract, Alpha Movers Pty Ltd may charge according to how
much notice is given. Notification must be i n writing by recorded delivery or electronic medium
that can provide proof of time and date stamp.
(a) More than 14 working days before the removal was due to start: NIL payable.
(b) Less than 14 working days before the removal was due to start: 50% of the full removal
charge.
(c) Less than 7 working days, 100% of the full removal charge Note: The start of the removal is
viewed as the first day that the removal crew are due to be present at the pick-up address
6. Paying for the Removal
Unless otherwise agreed by Alpha Movers Pty Ltd in writing:
1. EFT – proof of payment to be emailed to info@alphamovers.co.za before truck is offloading.
We reserve the right to offload your furniture unless payment is made in full.
2. Cash – payment to be made to the driver before offloading the truck or bakkie.
7. Our liability for loss or damages
Reference to an item is reference to any one article, suite, pair, set, complete case, carton,
package or other container. Alpha Movers Pty Ltd’ liability for loss or damage is limited. This is
set out in clause 8(a)(i) below.
(a) Liability for loss or damage
i. In the event of Alpha Movers Pty Ltd losing or damaging your goods, if
OR
they are liable, Alpha Movers Pty Ltd will pay you up to a maximum sum of ZAR200.00 for each
item which is lost or damaged, to cover the cost of repairing or replacing that item. Where any
item is part of a pair or set, Alpha Movers Pty Ltd will only pay for the actual parts which are
lost or damaged. No payments will be made for articles that are not damaged or lost.
ii. Alpha Movers Pty Ltd, in their sole discretion, may choose to repair or
replace the damaged item. If an item is repaired Alpha Movers Pty Ltd will not be liable for
depreciation in value.
(b) Other than by reason of Alpha Movers Pty Ltd’ negligence, they will not be liable for any
loss, damage or failure to produce or deliver the goods if this is caused by one or other of the
circumstances set out in the following:
i. By fire, howsoever caused.
ii. By war, invasion, acts of foreign enemies, hostilities (whether war is declared or not), civil
war, terrorism, rebellion and/or military coup, Act of God, industrial action or other such events
outside Alpha Movers Pty Ltd’ reasonable control.
iii. By normal wear and tear, natural or gradual deterioration, leakage or evaporation or from
perishable or unstable goods. This includes goods left within furniture or appliances.
iv. By moth or vermin or similar infestation.
v. By cleaning, repairing or restoring unless Alpha Movers Pty Ltd did the work.
vi. To any goods in wardrobes, drawers or appliances, or in a package, bundle, case or other
container not both packed and unpacked by Alpha Movers Pty Ltd.
vii. For electrical or mechanical derangement to any appliance, instrument or equipment
viii. To jewellery, watches, trinkets, precious stones or metals, money, deeds, securities,
stamps, coins, or goods or collections of a similar kind, howsoever caused.
ix. To any goods which have a relevant proven defect or are inherently defective.
x. To animals and their cages or tanks including pets, birds or fish.
xi. To plants and pots in which they are housed/ contained.
xii. To r refrigerated or frozen food, drink, products or goods.
(c) Alpha Movers Pty Ltd will not be liable for damages or costs resulting indirectly from, or as a
consequence of loss, damage, or failure to produce the goods.
(d) No employee of Alpha Movers Pty Ltd shall be separately liable to you for any loss, damage,
mis-delivery, errors or omissions under the terms of this contract.
8. Insurance
Transit insurance is offered on your quotation, and is highly recommended.
(a) Cover excludes breakages of all fragile articles, which include, but are not limited to, mirrors,
pictures, crockery, china, etc, unless professionally packed.
(b) Cover excludes Antiques and Artworks unless they have been valued beforehand and
approved by the insurance company.
(c) Cover excludes mechanical and electrical derangement.
(d) The maximum liability for the loss of any one item not professionally packed, is limited to
R200.00
(e) The maximum liability for the loss of any one box, carton, crate, trunk suitcase, or similar
item, not professionally packed, is limited to R200.00
(f) Cover excludes loss or destruction of Money, Medals, Jewellery, Watches, Precious Stones
and the like, Precious Metal and Bullion.
(g) You are advised to insure it ems for their full value. In the event of under insurance,
“Average” will apply.
(h) The period of cover, notwithstanding the 7 day period allowed for submission of a claim,
expires on final delivery.
(i) The insurance Company may at its own option repair, reinstate or replace any property loss
or damage or may pay the amount of the loss or damage. Where any item is part of a pair or
set, Underwriters will only pay for the actual parts which are lost or damaged. No payments will
be made for articles that are not damaged.
(j) The Company’s liability (or the carrier’s liability if liable) for any claim or claims is limited to
the sum insured.
(k) Explosives, firearms, ammunition, livestock, plants and pot plants, water features, are
excluded from the Policy.
(l) Excess: 10% of claim (minimum ZAR2,500.00), payable by you, the customer.
(p) Alpha Movers Pty Ltd may, at its discretion, choose to settle the claim without claiming
through our insurance brokers/companies. The excess will remain the same.
(q) Prior to claim settlement, the salvage shall be collected by Alpha Movers Pty Ltd
(r) In the event of all, or any, of the premium not being paid prior to delivery/receipt of the
goods, the insurance shall be null and void.
(s) Simplified Claim procedure
i. A detailed inventory of items claimed for must be submitted to Alpha Movers Pty Ltd within
seven(7) days of delivery
ii. Three written estimates covering the cost of repairs and/or replacement values must
accompany the list
iii. Pictures of the damages must be submitted with the claim
iv. Failure to comply with points (i), (ii) and (iii) above will render your claim null and void.
(t) Time limit for claims
i. For goods which Alpha Movers Pty Ltd deliver, you must note any visible loss, damage or
failure to produce any goods at the time of delivery.
ii. If you or your agent collects goods from our warehouse, you must note any loss or damage at
the time the goods are handed to you, requesting that Alpha Movers Pty Ltd acknowledges and
confirms your note.
iii. Alpha Movers Pty Ltd will not be liable for any loss of or damage to the goods unless a claim
is notified to Alpha Movers Pty Ltd in writing as soon as such loss or damage is discovered and i
n any event within seven (7) days of delivery of the goods by Alpha Movers Pty Ltd.
9. Delays in transit
i. We will not be liable for delays in transit. This includes any additional expenses incurred by
yours elf for board and lodge or any other personal expenses.
ii. If through no fault of Alpha Movers Pty Ltd we are unable to deliver your goods on the
allocated day, Alpha Movers Pty Ltd will take them into store. The contract will then be fulfilled
and any additional service(s), including storage and delivery, will be at your expense.
iii. If we are unable to complete the removal services on the stated delivery day and time due to
delay on your part Alpha Movers Pty Ltd may be entitled to charge for additional charges, such
as for extra waiting time.
10. Damage to premises or property other than goods
i. Alpha Movers Pty Ltd will not be liable for any damage to premises or property other than
goods submitted for removal and/or storage unless they have been negligent.
ii. If Alpha Movers Pty Ltd cause damage as a result of moving goods under your express
instruction, against our advice, and to move the goods in the manner instructed will inevitably
cause damage, they shall not accept that they were negligent.
iii. If Alpha Movers Pty Ltd are responsible for causing damage to your premises or to property
other than goods submitted for removal and/or storage, you must note this on the worksheet
or delivery receipt.
11. Right to Hold the Goods (lien)
Alpha Movers Pty Ltd shall have a right to withhold and/or ultimately dispose of some or all of
the goods until you have paid all Alpha Movers Pty Ltd`’ charges and any other payments due
under this or any other contract. These include any charges that they have pai d out on your
behalf. Whilst Alpha Movers Pty Ltd hold the goods without payment you will be liable to pay
all storage charges and other costs incurred as a result of them withholding your goods and
these removal/storage terms and conditions shall continue to apply.
12. Sub-Contracting the work
i. Alpha Movers Pty Ltd reserves the right to sub-contract some or all of the work.
ii. If Alpha Movers Pty Ltd sub-contract, then these conditions will still apply.
13. Route and Method
i. Alpha Movers Pty Ltd have the full right to choose the route for delivery.
ii. Unless it has been specifically agreed in writing on the Quotation, other
space/volume/capacity on our vehicles and/or container may be utilised for consignments of
other customers.
14. Alpha Movers Pty Ltd Reserves the right to amend these terms and conditions
from time to time, without warning.
REMOVAL and INSURANCE Terms and Conditions
Terms & Conditions under which all work carried out by Alpha Movers Pty Ltd is
covered.
These conditions explain your rights, obligations, and responsibilities and those
of Alpha Movers Pty Ltd for removal, storage and insurance services.
Where these conditions use the word ‘you’ or ‘your’ it means you as the removal customer.
The terms ‘we’, ‘us’, ‘our/s’ refers to Alpha Movers Pty Ltd . It is your obligation to ensure
these terms and conditions have been read and understood as ALL work carried out by Alpha
Movers Pty Ltd is subject to these terms and conditions.
1. Quotation
The quotation is provided FREE of any charges and you are under NO OBLIGATION to accept.
The removal quotation issued by Alpha Movers Pty Ltd (“the quotation”) is a fixed price. Unless
otherwise stated on its face, it does not include insurance, VAT, customs duties and inspections
or any other fees payable to government bodies.
(a) You do not accept the quotation in writing within 28 days, providing at the time of
acceptance a firm removal date which Alpha Movers Pty Ltd agrees in writing.
(b) By reason of your delay, the removal is not carried out or completed within three months of
the date of acceptance of the quotation.
(c) Alpha Movers Pty Ltd costs increase because of currency fluctuations, changes in taxation,
freight charges and diesel/fuel prices for reasons beyond our control.
(d) The work is carried out on a Saturday, Sunday or Public Holiday at your request.
(e) Alpha Movers Pty Ltd has to collect or deliver goods from/to above the ground and first
floor of a property.
(f) Alpha Movers Pty Ltd supply any additional services not include or requested to be included i
n the quotation, including moving or storing extra goods (these conditions will apply to such
work in any event).
(g) The stairs, lifts or doorways at the property are inadequate for free movement of the goods
without the need for mechanical equipment or structural alteration, or the approach, road or
drive to the property is unsuitable for Alpha Movers Pty Ltd’ vehicles and/or containers to get
to and load and/or unload within 20 metres of the doorway, and as a result Alpha Movers Pty
Ltd have to carry out extra work not included within the quotation.
(h) Any parking or other fees or charges that have to be paid by Alpha Movers Pty Ltd in order
to carry out the removal services on your behalf.
(i) There are delays or events outside Alpha Movers Pty Ltd’ reasonable control.
(j) Items to be lifted/carried/loaded/moved require more than 4 men to be
lifted/carried/loaded/moved.
2. Work Not Included in the Quotation
Unless agreed by Alpha Movers Pty Ltd, i n writing, they will not, as part of the quoted removal
services:
(a) Dismantle or assemble unit or system furniture, fitments or fittings.
(b) Disconnect or reconnect appliances, fixtures, fittings or equipment.
(c) Take up or lay fitted floor coverings.
(d) Move storage heaters, unless they are dismantled.
(e) Move it ems from a loft or cellar, unless properly lit, and floored and safe access is provided.
(f) Move or store any items excluded under clause 4 of these conditions.
Alpha Movers Pty Ltd staff will not be authorised or qualified to carry out such
work. It is recommended that a properly qualified person is separately
employed by you to carry out these services, if required.
3. Your Responsibility
It will be your sole responsibility to:
(a) Declare to Alpha Movers Pty Ltd the val ue of the goods being removed and/or stored.
(b) If any insurance cover offered by Alpha Movers Pty Ltd in the quotation is not accepted (and
paid for in advance of the start of the removal), arrange adequate insurance cover for the
goods submitted for removal, and/or storage, against all insurable risks.
(c) Obtain at your own expense, all documents, permits, licences, and/or customs documents
necessary for the removal to be completed.
(d) Be present or represented throughout the removal.
(e) Take all reasonable steps to ensure that nothing that should be removed is left behind and
nothing is taken away in error.
(f) Arrange proper protection for goods left in unoccupied or unattended premises, or where
other people such as (but not limited to) tenants or workmen are, or will be present.
(g) Prepare and properly stabilise all appliances or electronic equipment prior to their removal.
(h) Empty, properly defrost and clean refrigerators and deep freezers. Alpha Movers Pty Ltd are
not responsible for the contents of this equipment.
(i) Provide Alpha Movers Pty Ltd with a contact address for correspondence during removal,
and/or storage of goods. Alpha Movers Pty Ltd will not be liable for any loss or damage, costs or
additional charges that may arise from any of these matters.
4. Ownership of the goods
By entering into this contract, you declare that:
(a) The goods to be removed and/or stored are your own property, or
(b) The person(s) who own or have an interest in them, have given you authority to make this
contract, and have been made aware of these conditions. You will meet any claim for damages
and/or costs against Alpha Movers Pty Ltd if these declarations are not true.
5. Charges if you postpone or cancel the removal
If you postpone or cancel this contract, Alpha Movers Pty Ltd may charge according to how
much notice is given. Notification must be i n writing by recorded delivery or electronic medium
that can provide proof of time and date stamp.
(a) More than 14 working days before the removal was due to start: NIL payable.
(b) Less than 14 working days before the removal was due to start: 50% of the full removal
charge.
(c) Less than 7 working days, 100% of the full removal charge Note: The start of the removal is
viewed as the first day that the removal crew are due to be present at the pick-up address
6. Paying for the Removal
Unless otherwise agreed by Alpha Movers Pty Ltd in writing:
1. EFT – proof of payment to be emailed to info@alphamovers.co.za before truck is offloading.
We reserve the right to offload your furniture unless payment is made in full.
2. Cash – payment to be made to the driver before offloading the truck or bakkie.
7. Our liability for loss or damages
Reference to an item is reference to any one article, suite, pair, set, complete case, carton,
package or other container. Alpha Movers Pty Ltd’ liability for loss or damage is limited. This is
set out in clause 8(a)(i) below.
(a) Liability for loss or damage
i. In the event of Alpha Movers Pty Ltd losing or damaging your goods, if
OR
they are liable, Alpha Movers Pty Ltd will pay you up to a maximum sum of ZAR200.00 for each
item which is lost or damaged, to cover the cost of repairing or replacing that item. Where any
item is part of a pair or set, Alpha Movers Pty Ltd will only pay for the actual parts which are
lost or damaged. No payments will be made for articles that are not damaged or lost.
ii. Alpha Movers Pty Ltd, in their sole discretion, may choose to repair or
replace the damaged item. If an item is repaired Alpha Movers Pty Ltd will not be liable for
depreciation in value.
(b) Other than by reason of Alpha Movers Pty Ltd’ negligence, they will not be liable for any
loss, damage or failure to produce or deliver the goods if this is caused by one or other of the
circumstances set out in the following:
i. By fire, howsoever caused.
ii. By war, invasion, acts of foreign enemies, hostilities (whether war is declared or not), civil
war, terrorism, rebellion and/or military coup, Act of God, industrial action or other such events
outside Alpha Movers Pty Ltd’ reasonable control.
iii. By normal wear and tear, natural or gradual deterioration, leakage or evaporation or from
perishable or unstable goods. This includes goods left within furniture or appliances.
iv. By moth or vermin or similar infestation.
v. By cleaning, repairing or restoring unless Alpha Movers Pty Ltd did the work.
vi. To any goods in wardrobes, drawers or appliances, or in a package, bundle, case or other
container not both packed and unpacked by Alpha Movers Pty Ltd.
vii. For electrical or mechanical derangement to any appliance, instrument or equipment
viii. To jewellery, watches, trinkets, precious stones or metals, money, deeds, securities,
stamps, coins, or goods or collections of a similar kind, howsoever caused.
ix. To any goods which have a relevant proven defect or are inherently defective.
x. To animals and their cages or tanks including pets, birds or fish.
xi. To plants and pots in which they are housed/ contained.
xii. To r refrigerated or frozen food, drink, products or goods.
(c) Alpha Movers Pty Ltd will not be liable for damages or costs resulting indirectly from, or as a
consequence of loss, damage, or failure to produce the goods.
(d) No employee of Alpha Movers Pty Ltd shall be separately liable to you for any loss, damage,
mis-delivery, errors or omissions under the terms of this contract.
8. Insurance
Transit insurance is offered on your quotation, and is highly recommended.
(a) Cover excludes breakages of all fragile articles, which include, but are not limited to, mirrors,
pictures, crockery, china, etc, unless professionally packed.
(b) Cover excludes Antiques and Artworks unless they have been valued beforehand and
approved by the insurance company.
(c) Cover excludes mechanical and electrical derangement.
(d) The maximum liability for the loss of any one item not professionally packed, is limited to
R200.00
(e) The maximum liability for the loss of any one box, carton, crate, trunk suitcase, or similar
item, not professionally packed, is limited to R200.00
(f) Cover excludes loss or destruction of Money, Medals, Jewellery, Watches, Precious Stones
and the like, Precious Metal and Bullion.
(g) You are advised to insure it ems for their full value. In the event of under insurance,
“Average” will apply.
(h) The period of cover, notwithstanding the 7 day period allowed for submission of a claim,
expires on final delivery.
(i) The insurance Company may at its own option repair, reinstate or replace any property loss
or damage or may pay the amount of the loss or damage. Where any item is part of a pair or
set, Underwriters will only pay for the actual parts which are lost or damaged. No payments will
be made for articles that are not damaged.
(j) The Company’s liability (or the carrier’s liability if liable) for any claim or claims is limited to
the sum insured.
(k) Explosives, firearms, ammunition, livestock, plants and pot plants, water features, are
excluded from the Policy.
(l) Excess: 10% of claim (minimum ZAR2,500.00), payable by you, the customer.
(p) Alpha Movers Pty Ltd may, at its discretion, choose to settle the claim without claiming
through our insurance brokers/companies. The excess will remain the same.
(q) Prior to claim settlement, the salvage shall be collected by Alpha Movers Pty Ltd
(r) In the event of all, or any, of the premium not being paid prior to delivery/receipt of the
goods, the insurance shall be null and void.
(s) Simplified Claim procedure
i. A detailed inventory of items claimed for must be submitted to Alpha Movers Pty Ltd within
seven(7) days of delivery
ii. Three written estimates covering the cost of repairs and/or replacement values must
accompany the list
iii. Pictures of the damages must be submitted with the claim
iv. Failure to comply with points (i), (ii) and (iii) above will render your claim null and void.
(t) Time limit for claims
i. For goods which Alpha Movers Pty Ltd deliver, you must note any visible loss, damage or
failure to produce any goods at the time of delivery.
ii. If you or your agent collects goods from our warehouse, you must note any loss or damage at
the time the goods are handed to you, requesting that Alpha Movers Pty Ltd acknowledges and
confirms your note.
iii. Alpha Movers Pty Ltd will not be liable for any loss of or damage to the goods unless a claim
is notified to Alpha Movers Pty Ltd in writing as soon as such loss or damage is discovered and i
n any event within seven (7) days of delivery of the goods by Alpha Movers Pty Ltd.
9. Delays in transit
i. We will not be liable for delays in transit. This includes any additional expenses incurred by
yours elf for board and lodge or any other personal expenses.
ii. If through no fault of Alpha Movers Pty Ltd we are unable to deliver your goods on the
allocated day, Alpha Movers Pty Ltd will take them into store. The contract will then be fulfilled
and any additional service(s), including storage and delivery, will be at your expense.
iii. If we are unable to complete the removal services on the stated delivery day and time due to
delay on your part Alpha Movers Pty Ltd may be entitled to charge for additional charges, such
as for extra waiting time.
10. Damage to premises or property other than goods
i. Alpha Movers Pty Ltd will not be liable for any damage to premises or property other than
goods submitted for removal and/or storage unless they have been negligent.
ii. If Alpha Movers Pty Ltd cause damage as a result of moving goods under your express
instruction, against our advice, and to move the goods in the manner instructed will inevitably
cause damage, they shall not accept that they were negligent.
iii. If Alpha Movers Pty Ltd are responsible for causing damage to your premises or to property
other than goods submitted for removal and/or storage, you must note this on the worksheet
or delivery receipt.
11. Right to Hold the Goods (lien)
Alpha Movers Pty Ltd shall have a right to withhold and/or ultimately dispose of some or all of
the goods until you have paid all Alpha Movers Pty Ltd`’ charges and any other payments due
under this or any other contract. These include any charges that they have pai d out on your
behalf. Whilst Alpha Movers Pty Ltd hold the goods without payment you will be liable to pay
all storage charges and other costs incurred as a result of them withholding your goods and
these removal/storage terms and conditions shall continue to apply.
12. Sub-Contracting the work
i. Alpha Movers Pty Ltd reserves the right to sub-contract some or all of the work.
ii. If Alpha Movers Pty Ltd sub-contract, then these conditions will still apply.
13. Route and Method
i. Alpha Movers Pty Ltd have the full right to choose the route for delivery.
ii. Unless it has been specifically agreed in writing on the Quotation, other
space/volume/capacity on our vehicles and/or container may be utilised for consignments of
other customers.
14. Alpha Movers Pty Ltd Reserves the right to amend these terms and conditions
from time to time, without warning.
Please ensure that the terms and conditions are strongly adhered to at all times.
- Inventory listed items:
It is important to be meticulous in compiling your inventory list. All items that require transportation must be indicated on your inventory list.
Please inform us of any changes on you inventory list in advance as it will ensure that the appropriate vehicle and crew is reserved/sent/on hand to facilitate / oversee your move efficiently.
All changes must be made in writing and sent to us via fax or E-mail.
Only items indicated on your inventory list will be transported / moved.
No negotiations regarding work not quoted for with crew / staff/ workforce will be tolerated and if caught, the crew will be dismissed.
Changes on your inventory will have cost implications.
All items must be of a nature that 4 men must be able to carry and load it.
Owner packed cartons with fragile items must be clearly marked.
- Special wrapping of your valuables:
This service comes highly recommended for the protection of your belongings. Please ask your consultant for more information.
- Accessibility:
The accessibility of your premises is of utmost importance.
Please asses the accessibility of your premises and indicate it clearly on the inventory list documents.
This includes height (trees and branches as well), width and tonnage restrictions. Should you be a resident in an estate or complex, please consult your body corporate for help on accessibility.
If any uncertainty arises about access to your premises, please notify us prior to your move. A company representative will assist you in analyzing your premises and make special arrangements if necessary.
Should the distance from our truck to your front door exceed 25 meters there will be cost implications, calculated on the size of the load and the distance you goods should be carried / shuttled.
Please arrange for suitable parking for the removal truck.
- Arrival time:
Please not that all times given are estimated times of arrival and may vary between 2-3 hours.
Your patience in this regard is highly appreciated.
- Transportation of your goods:
All electrical and plumbing must be disconnected prior to your move.
All items must be properly packed by the time of the move as no unpacked goods will be moved / handled / transported.
All owner packed cartons must be properly sealed with adhesive tape.
Please ensure that all the items listed on your inventory list are loaded by our team prior to the departure of the vehicle as House Movers will not return for “forgotten items”.
Please inspect the vehicle subsequent to the offloading for goods which might have stayed behind.
Please complete our removal quality control forms – this will assist us in keeping our staff up to standard.
- Pot plants:
Large pot plants – clients must empty pots so plants and pots can be loaded and handled by 4 men.
Smaller pot plants – plant and soil may stay.
All leaves and branches must be bound by client.
- Storage
Our storage facilities are clean and we have guards on duty 24 hours a day.
We offer no insurance on goods in storage whatsoever. Should you require insurance for goods in storage, please make arrangements with your own insurance company.
Goods in storage will be sold to defray costs on all storage accounts in access of 120 days.
A general price increase of storage fees might occur on 1 March each year.
No alcoholic beverages are to be served / handed to our staff.
Neither House Movers nor staff members will in any way be held responsible for damages of any kind NOT covered by relevant insurance.
- Payment: (We regret that we do NOT accept cheques)
Cash – Prior to on loading to the driver. (Driver will have invoice)
Internet Transfer – (Proof of payment) No cheque deposits
All invoices must be settled prior to offloading – if not, goods will be taken to storage and redelivered at as date and time convenient for House Movers. NOTE that storage and redelivery costs will be charged.
Terms and Conditions (Insurance / Transport / Storage)
CONDITIONS UPON WHICH PROPERTY IS REMOVED, PACKED OR WAREHOUSED BY HOUSE MOVERS This contract explains your rights, obligations and responsibilities and those of House Movers. When we use the word ‘you’ it means the customer, when we use the word ‘us’ it means House Movers. These conditions can only be changed or amended by written agreement between us. Our liability for loss or damage is limited (in this connection please pay special attention to Clause 8). For this reason we have offered removals insurance in our quotation. Insurance is a separate contract between you and the insurers. The insurance conditions are separate from our Conditions of Contract.
- Our quotation is a fixed price and does not include insurance, customs duties, ad valorem wharfage and any other fees paid to government departments. We may change the quotation if:
(a) You do not accept it within 28 days.
(b) The work has not been completed within three months if you have caused the delay.
(c) Our costs go up because of changes in the official rate of exchange between the currency of South Africa and foreign currency, taxation or freight charges outside of Our control.
(d) Extra goods are removed or stored or both to which these conditions will apply.
(e) We have to collect or deliver above a second floor unless we have agreed to do so in writing.
(f) We supply extra services at your request.
(g) There are delays outside of our control.
(h) The stairs, lifts or doorways are inadequate for easy delivery; or the road or approach are unsuitable for our vehicles; UNLESS you told us in writing of these problems before we prepared the quotation. In all these circumstances you agree to pay the extra charges. - Work not included in the quotation Unless agreed in writing we will not:
(a) Dismantle or assemble unit-furniture (flat-pack), fitments or fittings or take down curtaining.
(b) Disconnect or reconnect appliances, fittings or equipment.
(c) Remove or lay fitted floor coverings.
(d) Move or store any items excluded under Clause - If any of our staff does this kind of work for you we will not be liable for any loss or damage.
- Your responsibility during removals It will be your sole responsibility to:
(a) Ensure that nothing is taken away in error or left behind.
(b) Obtain at your own expense all documents necessary for the removal to be completed.
(c) Take responsibility for security of your goods at the departure and destination points by being present yourself or by having someone represent you.
(d) Adequately prepare and stabilise appliances and equipment prior to their removal.
(e) Arrange and pay for any necessary parking facilities. We will not be liable for any loss or damage costs or additional charges that may arise from any of these matters. - Ownership of the goods By entering into this contract you warrant that:
(a) The goods to be removed are your property or
(b) You have the authority of the owner of the property to make this contract in respect of the goods to be moved or stored. You will indemnify us in respect of any damages and/or costs against us if these warranties are not true. - What is excluded The following items are specifically excluded from this contract and if they are moved by us we do not accept any responsibility for loss or damage:
(a) Jewellery, watches, camera’s, laptops, playstations, Ipods, any valuable electronic goods, trinkets, precious stones, money, deeds, securities, stamps, coins or goods or collections of a similar kind.
(b) Potentially dangerous, damaging or explosive items.
(c) Goods likely to encourage vermin or other pests or to cause infestations.
(d) Refrigerated or frozen food or drink.
(e) Any animals including pets, birds or fish (and their cages or tanks).
(f) Keys. These must be retained by you. We are entitled to dispose of (without notice) any goods submitted which are listed under 5b, 5c and 5d. - Cancellation: If you cancel or postpone your removal we may charge to cover our expenses and/or loss.
- Paying for the removal:
(a) You must pay our charges in cash or by a bank cheque in advance of the removal unless the account is being paid by a government department or by an approved corporate account.
(b) You may not withhold any payment because of any claim you may wish to make against us.
(c) Overdue accounts will incur interest at 2% per month. - Our liability for loss or damage If we are liable for losing, damaging or failing to deliver your goods, our liability will be limited to a maximum payment proportion of R30 per cubic metre of the volume of the item lost or damaged even if it forms part of a pair or set. We may decide to pay for the repair or replacement of the item. We shall not be liable for loss or damage resulting from:
(a) Fire, loss or damage while goods are in store.
(b) Moths, vermin or similar infestation, cleaning, repairing or restoring (unless we did the work), war invasion, acts of foreign enemies, hostilities (whether war is declared or not), civil war, rebellion, military coup, wear and tear, leakage or evaporation, atmospheric or climatic changes.
(c) Death, injury, sickness or disease arising from the removal or warehousing of any frozen food or drink. Frozen goods are only moved at your risk.
(d) Any consequential loss of any kind except as stated in 9 below. We shall not be liable for loss or damage to:
(e) Items which are brittle or have an inherent defect, the mechanism or components in electronic, electrical, clockwork or motor driven goods (unless there are outward signs and visible signs of impact damage), sensitive equipment or self-assembled furniture that is dismantled and/or re-assembled regardless of who built it originally, or for self-assembled furniture which is not suitable for transportation.
(f) Any goods not packed or unpacked by us.
(g) Items left inside cupboards or other furniture.
(h) Food or plants.
(i) Fixtures, fittings, property or goods damaged as a result of difficult access.
(j) Goods received from a third party in an unknown condition.
(k) Damage to deep freezers in which goods are packed.
(l) Any items referred to in Clause 5. 9. Delays in transit If we do not keep to an agreed written time schedule and the delay is within our reasonable control we will pay your reasonable expenses up to a maximum of R250. If through no fault of ours we are unable to deliver your goods, we will take them into store. The contract will then be fulfilled and any additional service(s) including storage and delivery will be at your expense.
(m) We will in no way be held liable for any costs incurred due to the late arrival of our truck/s whatsover. - Damage to premises You must note all damages to premises on the delivery receipt and confirm it in writing within seven days. The time limit is essential. Our liability will be limited to R100 and we may arrange to have the damage repaired ourselves.
- Time limits for claims We will not be liable for any loss or damage to any goods unless:
(a) Any claim for loss or damage to goods, which you or your agent collects from us, is notified to us in writing at the time of collection.
(b) You notify us immediately prior to our vehicle leaving and by indicating the particulars on the invoice. - Our right to hold goods. We have a legal right to withhold or ultimately dispose of some or all of the goods until you have paid all our charges and other payments due under this contract. These include any charges that we have paid out on your behalf. While we hold the goods and wait for payment, you will be liable to pay all storage charges and other costs incurred by withholding your goods and these terms and conditions will continue to apply.
- Our right to sell the goods On giving you 28 days notice we are entitled to require you to move your goods from our custody and to pay all money due to us. If you fail to pay all outstanding debts due to us, we are entitled to sell or dispose of some or all of the goods without further notice. The cost of the sale or disposal will be charged to you. The net proceeds will be credited to you account and any eventual surplus will be paid to you without interest.
- Goods will remain the property of House Movers until full payment is received.
- Disputes; You may not defer payment to us or set off any amount due to us in the event of a claim or dispute.
- Claims against us by third parties (people other than you and us) You will have to pay any charges, expenses, damages or penalties claimed against us in respect of the goods by a third party unless you could prove that we were negligent. These include parking charges that we may have to pay to do the work, unless we have agreed otherwise in writing.
- Our right to sub-contract the work
(a) We may sub-contract some or all of the work to any other organisation.
(b) If we sub-contract, this contract will still apply to you and us. You agree to the terms set forth in the Bills of Lading. Consignment Notes issued by other carriers or organisations involved in the removal, that we accept as your agent, and these conditions form part of this contract. If no such terms and conditions are in existence then our liability will be as set out in condition No. 8. - Where the law applies This contract is entered into at the city or town of origin and is subject to the laws of the country in which this contract was made.
- Your forwarding address If you hand us goods to be stored you must provide a forwarding address and notify us in writing if it changes. All correspondence and notices will be considered to have been received by you seven days after posting it to the last forwarding address recorded by us.
- List of goods or receipt (thereof) If a list of goods or receipt for them is given, it will be final. You may not make a claim for an item not on the list or receipt.
- Payment of storage charges All charges including removal charges must be paid before the goods may be taken out of store.
- Revision of storage charges We review our storage charges periodically. You will be given 28 days notice of any increases.
- If you wish to end the storage contract
(a) If you wish to end this contract you should give at least 14 working days notice. If we can release the goods earlier we will do so. Charges for storage would be payable to the date when the notice would have ended.
(b) If you make your own arrangements to collect the goods we will make a charge for taking them out of storage and handing them over. Our account must be paid in full before the goods can be released. - If we wish to end the storage contract If your payments are up to date, we will not end this contract, except giving at least three months notice.
- Handing out charges If you choose someone else to collect your goods from our warehouse, the same notice period and payment terms apply as set out in condition 22 and we are entitled to make a charge for handing the goods over to them. Our liability will cease upon handing over the goods, as will any insurance cover arranged by us at your request.
- Insurance You are strongly advised to insure your goods against all insurable risks during removals, shipping and storage for their full replacement value at destination. We may arrange cover with our insurance company on your behalf, only on receipt of a completed insurance proposal form prior to commencing the removal. The insurance cover is not effective until the premium is paid.